Terms & Conditions

Terms and Conditions

 GENERAL PROVISIONS

Make sure that you have read and understood the Terms and Conditions. We are available to answer any question before and after any booking. The official version of the website are in English. In case of discrepancy between the original and translated versions,  English version will be considered as relevant.

Transfer implies the transport of at least one passenger from the pickup point to the drop-off point of a journey. Pick-up point of a transfer can be a terminal – air, marine, railway or bus.  The second point of transfer should be one of the destinations from our list, with an exact address. If not listed in our booking system, contact us for confirmation and special details.

Transfer implies the transport of at least one passenger from the pickup point to the drop-off point of a journey. Pick-up point of a transfer can be a terminal – air, marine, railway or bus.  The second point of transfer should be one of the destinations from our list, with an exact address. If not listed in our booking system, contact us for confirmation and special details.

Transfer can be Door to Door and/or Return from origin.

Transfer Panama will accept the service solicited and will confirm customer by an email.

SERVICES

Transfer Panama offers services as an agent for contracting of private transfers for an individual or groups, through its website.

The only Transfers responsibility is as a mediator for the parties concerned – customers (hereinafter referred as passenger, client or customer) and suppliers (hereinafter referred to as a driver, transfer service supplier or supplier).

TYPES OF TRANSFER

Private transfer:
Private transfers can be provided with following vehicles: sedan, minivan, minibus (large van) and coach.
Transfer prices are per vehicle and related to pick up and dropoff address as in accepted service solicited. The exact flight information (airline, flight number, flight origin, number of passangers), and the address details (street name, number, postcode) of your accommodation will be required.

CHILDREN ON TRANSFER

Children under 12 cannot use our service unless they are accompanied by an adult. Children from 12 to 18 years must have a written permission of a parent.

When the customer is travelling with minors, Transfer Panama must be informed about it and if necessary, they must be transferred using a child / baby seat, as regulated by laws of the country in which the service is provided.

Seats for infants are extra charged (baby (0-1 year old), child (1-5 year old), booster (5-12 year old))  Since the childrens seat takes up one seating place in a vehicle, the child counts as an adult passenger

When the service is provided with minibus/bus, there is no possibility of adding child/baby/booster seat.

SERVICE CLASSES

Sedan: up to 3 passangers

Vehicle:  any Sedan vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request

Minivan: up to 6 passangers

Vehicle: any Minivan vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request

Minibus: up to 9 passangers

Vehicle: any Minibus vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request

Toyota Coaster: up to 16 passangers

Vehicle: any Toyota Coster vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request

Coach : up to 36 passangers

Vehicle: any coach vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request

We recommend selecting a suitable vehicle based on the number of passengers, the amount of luggage and extra items you may be carrying.   If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.

ONLINE BOOKING PROCEDURE

A person who makes a reservation must be over 18 and have a valid credit / debit card, in case solicited.

Reservation is supposed to be made at least 48 hours before the time of the transfer. As an exception, transfer can be booked in less than 48 hours, through custom transfer request, special terms and conditions will be applied.

Transfer is supposed to be booked online, by filling all the necessary details.

A person who enters the data is responsible for their validity.  Transfer Panama holds no responsibility for incorrectly entered or wrong information.

A person who enters the data in front of the group accepts the Terms and Conditions and responsabilities in the name of the group.

People with special needs such as disabled people with wheelchairs are obligated to specify that in a reservation form in order to ensure appropriate vehicle. In this case a price may be higher accorrrdingly to vehicle.

Booking is completed when a customer receives an email confirmation with reservation code. A Customer is obligated to check all data provided in the confirmation. If any irregularities are noticed on the received confirmation, customer must inform the Customer Service in written form, by sending an email. Please note that successful booking does not mean confirmed reservation.

Reservation is confirmed and legally binding when customer receives drivers confirmation with necessary details, only then reservation will be considered as valid. If a reservation is not accepted and the payment is completed, the full amount will be returned within 45 days.

CUSTOM TRANSFER REQUEST

Custom transfer request refers to a request for a special transfer service that should be sent by email in written form, directly to the Customer Support Service.

Custom transfer request can be subjected to special terms and conditions that will be submitted to customers along with the offer.

LUGGAGE

Each passenger is permitted to bring the standard suitcase 158 cm (the sum of the length, height and width) or travel bag, and one piece of hand luggage (total of two pieces of luggage).

Additional luggage is extra charged and accordingly. Customer is required to provide accurate information about the additional luggage on the booking form.

The Driver is not obligated to transport any luggage that was not declared in the reservation if there is not enough room in the vehicle.

The driver is not responsible for the content of the luggage. Neither transfer service supplier nor any of its contracted or subcontracted drivers will accept responsibility for loss or damage of the luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.

It is highly recommended not to transport fragile or valuable objects (jewellery, money, precious metals, valuable documents, etc.) as they might be damaged during the transfer service.

In the case of luggage damage or loss,  Transfer Panama can not be held liable under any circumstances, as the transport of luggage and other personal items is done solely to the customer risk. Such type of risk should be covered by private insurance purchased by the customer before departure.

CONTACT PROCEDURES

During the booking process, as well as after the provided service, only e-mails are considered to be a valid form of communication.

Accuracy of provided data is of crucial importance for a contracted transfer, especially correct email address and available contact phone.

Customer is required to contact  Transfers Panama Customer Service if there is any problem that prevents him/her to arrive to the meeting point.

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PAYMENT METHOD

The standard payment method is in cash directly to the driver, unless a different form of payment was agreed in advance and confirmed in written form after the booking is made.

Only the driver can receive cash payment for booked transfers. Other acceptable payment methods are 1. Online via credit/debit card (Visa, Master card, Maestro, Diners) 2. Bank transfer 3. PayPal

All payment methods except cash payment may be a subject to additional transaction costs on the name of the passanger (banking costs, online commission costs).

TRANSFERS

Airport transfers
After landing customer has 20 minutes to contact the driver or the office via Whatssap +507-6728-3501 for luggage collection. If after 45 minutes  customer is not at the meeting point, he is supposed to contact the driver or the office via Whatssap +507-6728-3501.
Driver is obligated to wait for maximum 60 minutes (just in case of flight delays, all other reasons include contacting phone number). Waiting longer than 60 minutes will be considered as an additional cost for the driver, which will be charged on the spot.
Driver is supposed to wait for the customer at meeting point, with a board with customer\’s name on it.
Customer is required to show booking confirmation to the driver before boarding a vehicle, along with a valid document that proves customer\’s identity (identity card, passport, driving licence). The voucher can be printed out or presented to the supplier on some digital device (mobile phone, tablet, laptop).

 If the customer is not able to find a driver at the agreed spot, the customer must contact our Call Center emergency phone number provided in the booking confirmation or driver directly on the phone number provided on the drivers confirmation. In the case of a dispute, a record of phone calls provided by Transfer Panama telephone service supplier shall be used as a proof.

If the driver is unable to access the indicated pick up address, customer must come to the closest possible accessible location. In such a case transfer costs will remain the same and there will be no partial or total reimbursement.

Other transfers
This type of the transfer is used in situations when starting or ending point of transfer is not an airport, but any other address in city, village, resort ect.
The driver is supposed to wait for the client on agreed address, maximum 10 minutes after pick-up time.

www.transferpanama.com reserves rights to provide different type of vehicle in the same class and categories (sedan, minivan, minibus or bus) in any moment, due to unavailability, force majeure, according to the number of passengers.

FORCE MAJEURE

Transfers Panama will not accept liability and will not pay any compensation where the performance of our obligations or the Transfer provider’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

CHANGES

Each requested change regarding transfer booking details must be sent in written form, by an email to info@transferspanama.com. Reservation code needs to be clearly stated in each request.
All of the following changes are subject of driver’s confirmation and availability: transfer date, time, address (route), number of passengers and luggage. Both Transfers Panama and driver reserve the right to cancel the booking if requested change can not be confirmed.
Administrative fees will be applied in following situations:- After second requested change, every following will be charged up to USD 10,00- Changes requested in time period less than 24 hours before the transfer pick up time, can be charged up to USD 30,00
From the moment when contract becomes legally binding, the Customer is obliged to inform our Customer Service Support of any incorrect transfer details in time period not less than 24 hours prior to the Transfer Service pick up. Notification made within 24 hours prior the Transfer Service pick up time can be charged up to USD 30.00
The following changes are subject of an extra cost, on the spot, needs to be paid in cash:- additional luggage which is not in accordance with our Terms and Conditions- special luggage not mentioned in the booking: skis, golf bags, musical instruments, baby stroller, pets, etc.- extra passenger(s), if the Customer Service Support was not informed about the change- changes caused due to unforeseen circumstances affecting the change of route and travel time: snowdrifts, floods, landslides, earthquakes and other natural disasters, traffic jams, etc.- unplanned stops during the transfer- additional pick-up or drop-off address not stated in the transfer booking

CANCELLATION
Every cancellation needs to be requested in written form and sent to info@transferspanama.com. Reservation code (if any) has to be clearly stated in each cancellation request. Cancellation requested over the phone call or via online chat support will not be taken into consideration
Cancellation fees will be applied in following situations:- if transfer is about to be cancelled 48 hours and more before the transfer time, Transfers Panama will refund 85 % of total transfer price. (Handling fee 15%)- if cancellation request has been sent between 48 and 24 hours before the pick up time, Transfers Panama will refund 50% of total transfer price.- if transfer is about to be cancelled 23 hours and 59 minutes and less prior the transfer time, Transfers Panama will keep prepaid amount and refund will not be processed.
Refund process will not be executed for cancellations received less than 24 hours before the scheduled transfer time. In these situations, we will email you a cancellation note that can be used in order to settle the costs from your tour operator, airline or travel insurance company.
In case of no-show (client does not show up for a scheduled transfer on time) Transfers Panama reserves the right to charge the total amount of transfers price. If the amount prepaid is less than the total amount of the booked transfer, Transfers Panama reserve the right to charge total amount of the transfer price.

TRAVEL INSURANCE

We highly recommend arranging travel insurance that meets your needs. Please read all the contract details and print the documentation so it can be carried with you. Comprehensive travel insurance will cover you for many unforeseen situations that can be beyond your control.

COMPLAINTS

All claims or complaints related to a particular transfer service must be send in writing to complaints@transferspanama.com, no later than 28 days after the service has been performed.
Transfers Panama will respond to each complaint as soon as we receive relevant evidence and drivers reports.
In the event that the transfer service has not been provided, Transfers Panama is obliged to make a refund of prepaid amount, in full.
If the client is entitled to a refund, it is supposed to be processed within 45 days.
Transfers Panama will not consider any verbal agreement between client and driver. Verbal agreements must be confirmed subsequently in written form (e-mail), otherwise will not be considered as valid.

Coronavirus information:In light of the novel coronavirus outbreak and its massive impact on the travel industry, Transfers Panama has tweaked its cancelation policies to help clients to cancel bookings without taking a loss. This means if the transfer booked from 10 March and performing until 1 st August, is about to be canceled 24 hrs before the transfer time, Transfers Panama will refund 100 % of the total transfer price.* refers to transfers performing from or to an area that has been “severely impacted” by the novel coronavirus.